ckok Privacy Policy – How We Handle Your Data

1Who We Are

ckok ("we", "us", "our") is the operator of the online gaming platform accessible at ckok.asia. We provide online casino games, live dealer tables, and sports betting services to players in Bangladesh. This Privacy Policy applies to all players who register and use the ckok platform, whether through the website at ckok.asia or through the ckok mobile app.

ckok is the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how ckok handles your data, you can contact us at [email protected] at any time.

2Data We Collect

ckok collects personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The types of data we collect fall into the following categories:

ckok collects only the data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required for responsible gaming purposes (for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion).

3How We Use Your Data

ckok uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and manage your ckok account, including processing logins, password resets, and account settings changes.
• Identity verification: To verify your age and identity in compliance with our KYC obligations, and to prevent underage gambling and fraud.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, duplicate accounts, and other prohibited conduct on the ckok platform.
• Customer support: To respond to your queries, complaints, and requests submitted via live chat, email, or any other support channel.
• Responsible gaming: To monitor your gaming activity and apply responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where requested or required.
• Platform improvement: To analyse how players use the ckok platform so we can improve game selection, performance, and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive them. You can opt out at any time.
• Legal and regulatory compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements.

4Legal Basis for Processing

ckok processes your personal data on the following legal grounds, depending on the purpose of processing:

• Contractual necessity: Processing your registration data, payment data, and account activity data is necessary to provide you with the ckok service you signed up for. Without this processing, we cannot operate your account.
• Legal obligation: ckok is required by law to verify player identities (KYC), maintain transaction records, and report suspicious activity. This processing is mandatory and cannot be opted out of.
• Legitimate interests: ckok processes usage data and technical data to detect fraud, improve platform security, and enhance the player experience. These interests do not override your privacy rights.
• Consent: Where ckok sends you marketing communications or uses non-essential cookies, we do so only with your explicit consent. You can withdraw consent at any time without affecting your ability to use the platform.

5Data Sharing and Third Parties

ckok does not sell your personal data to any third party. However, we do share certain data with trusted third-party service providers who assist us in operating the platform. All third parties who receive your data are contractually required to handle it securely and use it only for the specific purpose for which it was shared.

The categories of third parties with whom ckok may share your data include:

• Payment processors: bKash, Nagad, Rocket, and banking partners receive the payment data necessary to process your deposits and withdrawals. They operate under their own privacy policies and regulatory obligations.
• Identity verification providers: Third-party KYC service providers may process your identity documents to verify your age and identity on ckok's behalf.
• Game providers: Software providers whose games are available on ckok may receive anonymised usage data to support game performance and fairness auditing.
• IT and hosting providers: Cloud hosting and infrastructure providers who store and process platform data on ckok's behalf, under strict data processing agreements.
• Regulatory and law enforcement authorities: ckok may be required to disclose personal data to regulators, law enforcement agencies, or courts where required by applicable law. We will notify you of such disclosures where legally permitted to do so.

ckok does not transfer your personal data to countries outside your region without ensuring that appropriate data protection safeguards are in place, such as standard contractual clauses or equivalent protections.

6Data Retention

ckok retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active ckok account, plus a minimum of 5 years after account closure to meet regulatory and legal obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with anti-money laundering regulations.
• KYC documents: Retained for a minimum of 5 years after account closure or the completion of the business relationship.
• Support communications: Retained for up to 3 years from the date of the last interaction, unless a longer period is required for an ongoing dispute or legal matter.
• Marketing consent records: Retained for as long as you remain opted in, plus a reasonable period after opt-out to demonstrate compliance.

When data is no longer required, ckok securely deletes or anonymises it so that it can no longer be linked to you as an individual.

7Your Privacy Rights

As a ckok player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request" and we will respond within 30 days.

8Cookies and Tracking

ckok uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Cookies are small text files stored on your device when you visit ckok.asia. They do not contain your personal financial data or passwords.

The types of cookies ckok uses are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Remember your settings such as language preference, display options, and game history so you don't have to reconfigure them on every visit.
• Analytics cookies: Help ckok understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. ckok uses this to improve the platform experience.

ckok does not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in and use the ckok platform normally.

9Data Security

ckok takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:

• TLS encryption on all data transmitted between your device and the ckok platform.
• Encrypted storage of sensitive data including passwords (stored as salted hashes) and identity documents.
• Access controls ensuring that only authorised ckok staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the ckok platform infrastructure.
• Two-factor authentication available for player accounts to add an extra layer of login security.

While ckok takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, ckok will notify affected players promptly and take immediate steps to contain and remediate the breach.

You also play a role in keeping your account secure. Use a strong, unique password for your ckok account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

10Children's Privacy

The ckok platform is strictly for adults aged 18 and above. ckok does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a ckok account or provided personal data to ckok, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data without delay.

ckok uses age verification measures during registration and KYC processes to prevent underage access. Any account found to belong to a person under 18 will be closed immediately and any balance held will be returned to the payment source after verification.

11Changes to This Privacy Policy

ckok may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, ckok will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the ckok platform after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how ckok protects your privacy. If you have any concerns about changes to this policy, contact us at [email protected] before continuing to use the platform.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ckok handles your personal data, please get in touch through any of the following channels:

• Live Chat: Available 24/7 on the ckok platform. The fastest way to reach our support team for any privacy-related query.
• Email: [email protected] — use the subject line "Privacy Request" for data access, correction, or deletion requests. We aim to respond within 30 days.
• FAQ: Common questions about your account and data are answered at ckok.asia/faq.

ckok is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response to a privacy request, you have the right to escalate your complaint by emailing [email protected] with the subject line "Formal Privacy Complaint".